Junior Onboarding Coordinator
Location: Malta
We're always on the lookout for talented, dedicated, passionate professionals who will thrive in our fast-paced, exciting and international environment.
If you enjoy being a part of a team, yet know how to shine on your own, if you are inspired by the thought of helping to provide a NextGen service used by leading online businesses worldwide — you'll fit right in at Credorax.
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Description
We are looking for a motivated, dynamic and detail-oriented Junior Onboarding Coordinator to join our team and play a key role in welcoming and integrating small and medium-sized enterprises into our organization. The ideal candidate will work closely with SME clients to understand their needs, facilitate a smooth onboarding process, and ensure their successful transition into our business ecosystem.
Responsibilities:
- Manage the end-to-end onboarding process new merchants and partners
- Handle merchant and partner change requests post onboarding is completed
- Ensuring data is correctly entered into the onboarding system
- Handle cases in a timely manner
- Collaborate with clients to gather necessary documentation and information for onboarding
- Establish and maintain positive relationships with clients.
- Serve as the primary point of contact for onboarding-related inquiries and issues between the business and new merchants and partners.
- Collaborate with various internal teams, including sales, customer support, and product development, to ensure a seamless client experience.
- Identify areas of process improvement / gaps in system and escalate accordingly
Requirements
Skills and Competencies
- 1-2 years experience working in a service-oriented role
- Focused on customer service delivery and team collaboration
- Strong customer relationship/interaction skills
- Excellent organizational, time management and multitasking skills
- Be detail oriented
- Being able to handle large volume of requests and able to prioritize effectively
- Ability to work autonomously in a fast paced, rapidly changing environment
- Excellent written and verbal communication skills in English is required
- Tech-savvy with the ability to quickly learn and navigate new systems and platforms
- Eagerness to learn